The Consumer Rights Act, is a comprehensive framework of legislation introduced to protect consumers in their transactions with businesses. It aims to simplify and strengthen consumer rights, promoting fair and transparent interactions between consumers and businesses.
What are the key provisions of the Consumer Rights Act?
Goods: Clear expectations are set out under the Consumer Rights Act for the quality of goods purchased by consumers. Goods must be of a satisfactory quality, fit for their intended purpose, and as described by the seller. It is important to note that consumers have the right to reject faulty goods within 30 days of purchase, entitling them to a full refund.
Services: The Act directs that services must be carried out with reasonable care and skill. If the service does not meet this standard, consumers have the right to request the service provider rectifies the issue. This provision aims to ensure that Consumers receive the quality of service that they reasonably expect.
Digital Content: The growing significance of digital content within consumer transactions is recognised by the Act. The Act directs that consumers are entitled to receive digital content that is of a satisfactory quality, fit for purpose, and as described by the sellers. Digital content is defined as data that is produced and supplied in a digital form, for example computer system software, films, downloaded music or apps. If digital content is faulty consumers have the right to request a repair, replacement or refund.
Unfair Terms: In order to prevent consumers being taken advantage of through unfair contract terms, there is a provision within the Act rendering unfair terms unenforceable.
Potential remedies that can be sought in an action brought pursuant to the legislation include, but are not limited to, the right to request a repair or replacement of goods, a price reduction, or a refund, depending on the nature and severity of the breach. If you have a query regarding the quality of any goods, services or digital content you have received and want to explore whether you have a remedy available please call Emily Dickson or Petra Wells on 028 9043 4015.
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