New ATM issues affecting Ulster Bank customers

07 March 2013

Ulster Bank finds itself back in the spotlight as RBS customers face problems with using ATMs, online banking and phone banking.

Following a software upgrade in June last year thousands of Ulster Bank customers were unable to withdraw cash or access their accounts for weeks and once again customers are reporting problems making online transactions and using their bank cards.

The problem is thought to be UK wide, affecting the RBS banking group and customers of Royal Bank of Scotland and Natwest have also been unable to withdraw cash.

The Ulster Bank have apologised for the disruption and confirm that services are now operating as normal.Customers continuing to experience problems are advised to call 0800 231 232 between 9am and 6pm to have these issues addressed.

To date, over £18m in compensation has been paid out to Northern Ireland customers affected by the fault.

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