Ulster Bank outlines compensation scheme for customers affected by the recent technical difficulties which caused havoc for thousands of its customers
On 19 June 2012 following a software upgrade technical difficulties affected the entire Royal Bank of Scotland group. Ten weeks later the Ulster Bank warn that some customers may still receive incorrect statements.
Today the Ulster Bank has announced details of its compensation scheme to reimburse customers who incurred what it categorises as 'reasonable out of pocket expenses'.
A payment of £20 for 'inconvenience' will be made to customers who visited the bank from 19 June - 18 July 2012. Customers who did not visit the bank during this period are being advised to contact their local branch and describe how they have been affected.
The Ulster Bank have given assurances that no customers will be left permanently out of pocket and Chief Executive Jim Brown has stated " We recognise that we have work to do to restore our customers' trust in us and we believe that this is the first step in that direction".
If you require advice or assistance in relation to making such a claim you should contact a solicitor without delay or approach the Financial Ombudsman. You should also check your House Insurance policy for Legal Expenses Cover, as such a policy may provide for free Legal Advice. Legal Aid is also available for those financially eligible.